01 · Data & reporting · Financial services
Turning 10,000+ system records into SLA gains
SituationSupport operations had a large volume of system records but no clear view of the trends behind missed service levels.
ApproachAnalyzed 10,000+ system records to find operational trends, built Power BI dashboards and KPI reporting, and worked with cross-functional stakeholders to streamline workflows.
ImpactReporting contributed to an 18% improvement in SLA compliance.
Why it matters at AveryClients value knowing exactly where every search stands. Clear, always-current reporting is the same muscle.
Exhibit 1 · SLA compliance trend
Illustrative monthly trend; the 18% improvement is real.